Frequently Asked Questions (FAQ)
💡 General
1. What is wpagain.com?
wpagain.com is a WordPress development brand created by Mahmud, a freelance developer. The site offers plugins, themes, tutorials, and web development services for small businesses and WordPress users.
2. Do I need technical knowledge to use your products?
Not much. All our themes and plugins come with clear documentation. If you can manage a WordPress site, you can use them easily.
3. How can I contact support?
You can email support@wpagain.com anytime. Most support requests are answered within 24–48 hours (Monday to Friday, GMT+6).
4. Do you offer custom WordPress projects?
Yes. We handle everything from plugin customization to full business website setups. You can reach out via our Hire Us or Contact page to discuss your project.
🛍️ Products & Downloads
5. How do I download a product after purchase?
After payment, you’ll receive an email with your download link. You can also log in to your wpagain.com account to access your files anytime.
6. Can I use your plugins or themes on multiple websites?
Each product license clearly states usage terms. Most are single-site licenses unless you purchase an extended version. Check the product page for details.
7. Do you provide lifetime updates?
Some products come with lifetime updates, while others include updates for one year. You can always check the product description to confirm.
💳 Payments & Refunds
8. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure methods via Stripe.
9. Can I get a refund if I don’t like the product?
Because our products are digital and instantly downloadable, we can’t offer refunds for “change of mind.”
However, if you face a genuine technical issue that can’t be resolved, we’ll gladly review your case.
Reach out to support@wpagain.com within 7 days of purchase.
10. What if my payment fails?
If your payment fails or you don’t receive your download email, contact support@wpagain.com with your order details, and we’ll fix it promptly.
🧩 Technical & Customization
11. What if your plugin conflicts with another plugin or theme?
We test our products carefully, but conflicts can happen. If you face one, send us details (screenshot, error, or staging link), and we’ll guide you through a fix or patch.
12. Can you customize a plugin I bought from wpagain.com?
Yes, we offer custom development for both our own plugins and third-party ones. Just message us your requirements.
13. How do I get updates for purchased plugins?
You’ll receive update notifications in your WordPress dashboard, just like any other plugin.
If your license expires, you’ll need to renew it for continued updates.
🔐 Privacy & Account
14. Is my payment information safe?
Absolutely. All payments are processed securely via Stripe or PayPal. We never store your card details on our servers.
15. Do you collect personal data?
We only collect data necessary to process orders and improve user experience. Read our full Privacy Policy for details.
16. Can I delete my wpagain.com account?
Yes. Email support@wpagain.com requesting account deletion, and we’ll process it within a few days
🚀 Miscellaneous
17. Do you offer affiliate partnerships?
Not yet, but we’re planning to launch an affiliate program soon. Stay tuned or subscribe to our newsletter for updates.
18. Do you collaborate with other developers or agencies?
Yes, we welcome partnerships and white-label collaborations. Contact us to discuss opportunities.
19. What time zone do you operate in?
We’re based in Bangladesh (GMT+6), but we work with clients worldwide — mainly the US, UK, and Canada.
20. How fast can I expect a reply?
Most support messages get a reply within 24 hours on weekdays.